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About Us This site is owned and operated by TRADING DEPOT U.K. Limited of Unit 3, Furze Platt Business Centre, Gardner Road, Maidenhead, Berks. SL6 7PR. If you want to ask us anything about these terms and conditions or if you have any comments or complaints on or about our website, please email us at mjm@tradingdepot.co.uk. These terms and conditions govern the supply of goods by TRADING DEPOT U.K. Limited (Registered in England – number 06039026) to the customer and constitute the entire and only agreement between us and the customer.

Our Contact details:
Polyplumb Depot
Unit 3 Furze Platt Business Centre Maidenhead Berkshire SL6 7RN United Kingdom
Phone: 01628 760440
Fax: 01628 760 448
Email: info [at] tradingdepot [dot] co [dot] uk
919706106



All rights, including any copyright, in this website are owned by or licensed to TRADING DEPOT U.K. Limited. Any use of this website or its contents, including copying or storing it or them in whole or part, other than for your own personal use, or for the direct use of your business to purchase materials, is prohibited without our permission. You may not modify, distribute or repost anything on this website for any purpose.
Making A Purchase Making a purchase could not be easier. Just browse our store, and add any items that you wish to buy into the shopping cart. After you have finished your selection, click on 'Checkout' and you will be asked for a few details that we need to be able to complete the order.

We accept Visa and MasterCard and you may be re-directed to complete 'Verified By Visa' or 'Mastercard Secure Code' checks as part of the checkout process.

If you do not wish to pay online, you may send your card information via phone, fax or by post but please note delivery must be made to the REGISTERED CARDHOLDERS ADDRESS is the order is not put through the website.

If you have made a mistake in your order and cannot correct it in the shopping cart, contact us and we will correct the mistake.

When confirmation of your order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we send out your goods. We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable.

Pricing:
While we try and ensure that all prices on our website are accurate, errors may occur. If we discover an error in the price of goods you have ordered we will inform you as soon as possible and give you the option of reconfirming your order at the correct price or cancelling it. If we are unable to contact you we will treat the order as cancelled. If you cancel and you have already paid for the goods, you will receive a full refund.

Acceptance of your order and the completion of the contract between you and us will take place on dispatch to you of the products ordered unless we have notified you that we do not accept your order or you have cancelled it (please refer to Returns and refunds).

The price payable for the goods ordered are as set out on our web site at the time you place your order, unless separately agreed between us in writing, plus any charges for carriage or insurance as set out in the order form. The price of commodity goods, such as copper, might change due to market conditions, but in these instances we will confirm and agree the prevailing price with you before accepting your order. We reserve the right to decline any orders received, or in some instances agree with you a limit on the order quantity. Should a technical error arise on our website, so that goods appear with an incorrect price, we will not be obliged to supply the goods at the incorrect price stated. Unless you are an account customer, we must receive payment for the whole of the price of the goods you order, including any carriage or other charges, before your order can be processed. We accept no liability if a delivery is delayed because you did not give us the correct payment details.

Cancellation rights

Consumers have the legal right under the Distance Selling Regulations to cancel their order within seven working days starting the day after delivery of the goods (with the exception of any made to order items). Account customers may cancel their order by giving us notice of cancellation within thirty days of the receipt of goods. Notice may be given by email, post, telephone or fax. If you cancel because there is a problem with the goods, please provide full details of the problem, at the time of cancellation. On cancellation for whatever reason, you must return the goods to us at your cost unless we agree that you can dispose of them, in which case any instructions given by the manufacturer must be complied with if the goods are hazardous in any way. When goods are returned because they have been supplied incorrectly or they are faulty, we will meet the cost of their return, but we reserve the right to nominate the carrier.

Exclusion of liability

If you have notified us of any problem with the goods in accordance with clause 15 we will either; replace or repair any goods that are damaged or defective; refund to you any amounts paid for the goods; or we will correct any shortage or failure to deliver any goods. We will not be liable to you for any loss of profits, administrative inconvenience, disappointment, indirect or consequential loss or damage arising out of any problem in relation to the goods. We shall have no liability to pay any money to you by way of compensation, other than any refund we make under these conditions, and except as required by statute. Any disclaimers and exclusions of liability in these terms and conditions shall not apply to any damages arising from death or personal injury caused by negligence, or to any losses arising from fraudulent misrepresentation.

Ordering errors

You are able to correct errors on your order up to the point on which you click on ‘submit’ during the ordering process.
Shipping And Handling Delivery charges vary according to the type of goods ordered and cannot be refunded.

Delivery

We will deliver the goods to the delivery address specified and so is vital that all details are accurate. A valid signature will be required from you on delivery to acknowledge receipt of the goods sent. Please be precise about where you would like the goods delivered. In making deliveries, we must comply with health and safety regulations, and we reserve the right to deliver heavy or large items only to ground floor locations at the delivery address. We cannot accept liability for any loss or damage to the goods once they have been delivered, in accordance with your delivery instructions. We will aim to deliver the goods by the date quoted for delivery however, delivery times are not guaranteed. If delivery is delayed due to any cause beyond our reasonable control, the delivery date will be extended by a reasonable period and we will contact you to arrange an alternative time.

City Link Deliveries

Trading Depot will send you an email advising of your tracking number once your parcel has been dispatched from us.
If you have not received your parcel within 3 working days of receiving your tracking number, Trading Depot must be notified as a matter of urgency. City Link will not process any claims from us or you after this period.

Risk and ownership

The risk of loss or damage to any of the goods passes to you at the time of delivery, including failure to accept the delivery at the agreed time: the time in which we try to deliver. You will only own the goods once they have been successfully delivered and when we have received cleared payment in full, and no other amounts are still due to us from you. Until title to the goods passes from us, you will hold the goods on a fiduciary basis as bailee and you will store the goods at your own cost separately from all other goods in your possession, these goods will be marked in such a way that they are clearly identified as our property.
Delivery Schedule We deliver your order right away. We will normally send your order to you in 3 business days.

You must inform us within two working days if the goods are lost or damaged in transit so that we can make a prompt claim against the delivery company and correct the problem. Please quote your order number in all correspondence.

You agree that proof of delivery supplied by our delivery company is sufficient evidence to establish that goods have been received.

Availability

We endeavour to hold sufficient stock to satisfy all orders, but all items are subject to availability. We will inform you as soon as possible if the goods you have ordered are not available. We might agree with you that a substitute product is supplied, but otherwise we will refund any payment made by you promptly or in the case of an account customer a credit will be issued.

Force Majeure

We shall have no liability to you for any failure or delay in supply or delivery or for any damage or defects to goods supplied or delivered that is caused by any event or circumstance beyond our reasonable control (including without limitation, strikes, lockouts and other industrial disputes).

Termination

Further supplies and deliveries may be stopped, including any goods in transit, and we may terminate our contract in writing, if you are in breach of any obligation under these terms and conditions. This also applies if you become unable to pay your debts when they fall due or if proceedings are commenced against you in respect of your possible bankruptcy or insolvency. Upon termination, any amounts due from you to us will become immediately payable and we shall be under no further obligation to supply goods to you.

Force Majeure

We shall have no liability to you for any failure or delay in supply or delivery or for any damage or defects to goods supplied or delivered that is caused by any event or circumstance beyond our reasonable control (including without limitation, strikes, lockouts and other industrial disputes).

General

If any part of these terms and conditions is invalid, void, illegal or unenforceable for any reason, including any provision in which we exclude our liability to you, then that term or condition shall be deemed severable, and shall not affect the validity, legality or enforceability of any other part of these terms and conditions.
Back Orders If your item is not in stock, we will back order for you. You will always be emailed with the option to cancel your order if you would rather not wait.

For orders that are part-fulfilled the despatch paperwork will show 'to follow' written against any items not yet despaqtched.
Tax Charges For orders made from the UK or the European Union, 20% VAT is added. All other orders are VAT free.
Credit Card Security When the order is placed at our website, credit card numbers are encrypted using 128 bit encryption. They are only decrypted after they reach our computer. They are not held in clear text on any web site.

Damage to your computer / software / hardware

We make every effort to ensure that this website is free from viruses or defects. However, we cannot guarantee that your use of this website or any websites accessible through it will not cause damage to your computer. It is your responsibility to ensure that the right equipment is available to use the website. We will not be liable to any person for any loss or damage which may arise to computer equipment as a result of using this website.
Guarantee We guarantee your satisfaction. All of our products come with a7 day no quibble guarantee. See our Returns Policy for more information.

We have taken every care in the preparation of the content of this website, in particular to ensure that prices quoted are correct at the time of publishing and that all goods have a fair description. However, orders will only be accepted if there are no material errors in the description of the goods or their prices as advertised on this website. All prices displayed are both inclusive and exclusive of VAT. If the price of the goods increases between the date we accept your order and the delivery date, we will let you know and ask you to confirm by email that the new price is acceptable. If it is not acceptable, then you will of course have the right to cancel your order. Any weights, dimensions and capacities given about the goods are approximate only. To the extent permitted by applicable law, we disclaim all warranties, express or implied, as to the accuracy of the information contained in any of the materials on this website and we shall not be liable to any person for any loss or damage which may arise from the use of the information contained in any of the materials contained on this website.
Reaching Us If you need to reach us, please email us using the link on the store page, alternatively, you can call on 01628 760440 (International +44 01628 760440) or fax us on 01628 760 448 or write to us at Unit 3 Furze Platt Business Centre Maidenhead Berkshire SL6 7RN United Kingdom
Privacy Policy Polyplumb Depot do not disclose buyers' information to third parties other than when order details are processed as part of the order fulfilment. In this case, the third party will not disclose any of the details to any other third party.

Cookies are used on this shopping site to keep track of the contents of your shopping cart, to store delivery addresses if the address book is used and to store your details if you select the 'Remember Me' Option. They are also used after you have logged on as part of that process. You can turn off cookies within your browser by going to 'Tools | Internet Options | Privacy' (in Internet Explorer) and selecting to block cookies. If you turn off cookies, you will be unable to place orders or benefit from the other features that use cookies. Data collected by this site is used to:
a. Take and fulfil customer orders.
b. Administer and enhance the site and service.
c. Only disclose information to third-parties for goods delivery purposes.

More details can be found at: http://www.underfloorheatingdepot.co.uk/acatalog/privacy-policy.html
Returns Policy Returns Form & Returns Numbers

When returning a product you will need a returns number, this will allow our warehouse department to expect your returned product and know who it has come from. If you e-mail returns@tradingdepot.co.uk we will send one by return.

Returns Policy - Changed your mind

You may return your order within 7 working days from the day following delivery, subject to the following conditions and returns procedure:

• You have obtained a returns number. The returns number must be clearly highlighted on the outside of the package in such a way that it does not damage the original retail packaging.
• The goods must be returned to us in plain outer packaging, with no labels stuck on the manufacturers’ box.
• When the goods are returned to our warehouse they will be inspected to ensure all parts are present and in a good condition.
• After informing us within the 7 working day period, 'in line with Distance Selling Regulations' you then have a further 5 working days for the goods to be returned to us at Trading Depot.
• We will then issue you a full refund for the good’s that have been returned.
• If the goods have been dispatched to you and then you have ‘changed your mind' you are responsible for the cost of sending back the items to us.
• Any costs incurred to us for the refusal of a courier delivery will be deductable from your refund.


Returns Policy - Damaged Goods / Items Missing

Nearly all our orders arrive on time and in the same excellent condition they left our warehouse. However items can get damaged in transit and whilst often it is only the packaging that is damaged, the products themselves are occasionally affected. Items also can occasionally get misrouted or lost in transit.

For all orders that are delivered by carriers:

• You agree to open all the boxes and check the goods for damages or missing items on the day of delivery.
• Trading Depot must be notified within 7 days of the delivery, if we are NOT notified within 7 days we are unable to claim from either the manufacturer or the carrier. You agree to indemnify us in full for any losses we suffer because of your failure to notify us within 7 days.

For large items delivered on pallets and bathroom sanitary wear:

• You agree to check the goods for damage before signing the drivers’ delivery note. Writing ‘unchecked’ is still considered that the goods have been received in good condition and later claims for damages will not be considered. If the driver refuses to wait whilst you check the goods then you must refuse the delivery and contact us at info@tradingdepot.co.uk. If someone else is signing for the goods on your behalf you agree to advise them to check all the goods and you accept full responsibility for any loss or damage if they sign on your behalf and fail to check. You indemnify us in full for any losses we suffer as a result of you or your agent accepting goods and signing a delivery.

Returns Policy - Faulty Goods

In the unfortunate event you receive a faulty item please see below for our procedures:

• If an item has or develops a fault within the warranty period, please contact the manufacturer directly to arrange a repair or replacement. In most cases the manufacturer will arrange a collection and repair at no cost to yourself.

Whilst we are more than happy to return faulty items to the manufacturer on your behalf, this does add an additional layer of administration to the repair process and ultimately increases the overall repair time (this can sometimes take around 2-4 weeks). For this reason we recommend you return any faulty products directly to the manufacturer.

If the faulty item is returned to us:

• All goods are tested on return to verify the fault and always before a replacement or refund is processed. We will refund the costs of the goods and the delivery charge if the goods are tested and proven to be faulty by the manufacturers. Any goods proven to be non-faulty will be returned to you.

For more information or to report a fault please contact us at info@tradingdepot.co.uk


PLEASE NOTE THAT ANY CUT CABLE IS NON RETURNABLE AND NO REFUNDS CAN BE GIVEN

Return address
Tradingdepot.co.uk
Unit 3
Furze Platt Business Centre
Maidenhead
Berkshire
SL6 7RN

Email
info@tradingdepot.co.uk

Telephone
01628 760 440